Meeting the challenges of today’s turbulent business environment requires a shift from a centralized mindset toward greater agility. Leaders know they need to invite collaborators to contribute insights to the decision-making process. One way to encourage more participation without loosening control is by optimizing the collective intelligence already present in an organization.
Thomas W. Malone, founding director of the MIT Center for Collective Intelligence in Boston, Massachusetts, defines collective intelligence as “groups of individuals acting collectively in ways that seem intelligent.” His examples include companies, families, and even entire countries. In fact, any group where people come together to share knowledge and insight could be considered an example of collective intelligence.